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BC Advocate for Service Quality (CLBC) position review released

January 11th, 2016


Letter from Paula Grant, Interim Advocate for Service Quality:

(MSDSI Advocate for Service Quality)

I am pleased to provide an update on the recent review of the office of the Advocate for Service Quality.  As you probably recall, I was asked to fill the Advocate’s position on a temporary basis following the retirement of Jane Holland and to conduct a review to determine what if any changes needed to be made to the Advocate’s priorities and responsibilities going forward.  It was an opportune time to undertake this analysis as the position had not been evaluated in over 18 years and there have been many changes in the community living sector during that time.

The review process included community sessions around the province, meetings with community living sector leaders and one-on-one interviews.  The focus was on individuals and families and expanded to include a number of service providers and relevant government staff.  This was critical as the position must work with a range of stakeholders in its efforts to support families, influence change and encourage high practice standards.

Responses from the consultation were categorized into General Findings and five predominant themes: Access, Communication; Accountability; Practice and Reviews; and Integration.  The seven Recommendations flow from these themes.

Overall response to the review process reflected a high level of interest in the position continuing.

Further information on the Advocate for Service Quality’s office can be found on the Ministry of Social Development and Social Innovation website athttp://www.sdsi.gov.bc.ca/advocate/Index.htm

The position will be posted within two weeks as a Government of BC employment opportunity open to both internal and external applicants athttp://www2.gov.bc.ca/local/myhr/executiveopportunities/executiveopportunities.html.

Paula Grant, Interim Advocate for Service Quality


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